MoonBoard Holds: 9/7/20. The current lead time for MoonBoard products is approximately 8-10 weeks, and we will update this message if there are any changes to it. To speed things up for you, your order may be split into multiple partial shipments. We don’t allow amendments to MoonBoard orders. If you wish to amend your order you will have to cancel, and place a new order. Please only contact us if your wait time has exceeded 9 weeks, if you have an issue with your order, or if you wish to cancel your order.

No Quibble Guarantee

Returns: We want you to be 100% happy with your product so if for any reason you aren’t pleased, you can return the goods to us within 28 days and we will happily refund or exchange the items. 

NOTE: Goods must be unused and in the original packaging.

Faulty Items: In the rare event that an item is faulty please contact us at info@moonclimbing.com to resolve the issue.

How to Return or Exchange:

The Consumer Contracts Regulations gives you a cancellation period that starts the moment you place your order and ends 14 days from the day you receive your goods. You then have a further 14 days to return the goods to us.

1. Please download our returns form and fill it out noting whether you would like an exchange or a refund.

2. Please send the parcel to:

Moon Climbing Ltd C/O CS Ellis
Wireless Hill, South Luffenham
Oakham
Rutland, LE15 8NF
United Kingdom

3. Please take your parcel(s) to your nearest post office and always retain proof of postage. *Unless they are defective, goods are returned at your own expense.*

4. Your refund or credit will be processed within two to three days of our warehouse notifying us of receipt of the goods.

Copyright © 2017-2020 Moon Climbing Ltd. All rights reserved. | Company Number: 4351106 | VAT Number: 790 1455 29