COVID-19: Our online shop is operating as normal and we are continuing to ship orders domestically and internationally.
Please note that we are experiencing a higher volume of emails at this time so you may experience a longer wait than usual before we are able to respond.

No Quibble Guarantee

Returns: We want you to be 100% happy with your product so if for any reason you aren’t pleased, you can return the goods to us within 28 days and we will happily refund or exchange the items. 

NOTE: Goods must be unused and in the original packaging.

Faulty Items: In the rare event that an item is faulty please contact us at to resolve the issue.

How to Return or Exchange:

The Consumer Contracts Regulations gives you a cancellation period that starts the moment you place your order and ends 14 days from the day you receive your goods. You then have a further 14 days to return the goods to us.

1. Please download our returns form and fill it out noting whether you would like an exchange or a refund.

2. Please send the parcel to:

Moon Climbing Ltd C/O CS Ellis
Wireless Hill, South Luffenham
Rutland, LE15 8NF
United Kingdom

3. Please take your parcel(s) to your nearest post office and always retain proof of postage. *Unless they are defective, goods are returned at your own expense.*

4. Your refund or credit will be processed within two to three days of our warehouse notifying us of receipt of the goods.

Copyright © 2017-2020 Moon Climbing Ltd. All rights reserved. | Company Number: 4351106 | VAT Number: 790 1455 29