Orders placed on our global website moonclimbing.com and shipped to a destination outside of the UK are subject to local import duties and taxes. These are the customers responsibility. Should a customer refuse delivery of their order these local taxes and duties plus any return shipping costs will be charged to the customer.
Most orders receive delivery information via text and email, please ensure you add your correct mobile number and email address to your order.
We aim to ship your order as quickly as possible but during busy times it might take us a few days.
UK and EU delivery is normally in 1-2 days.
USA and the rest of the world is normally in 5-10 days.
We will be in touch with you to let you know of any anticipated delays with your order.
Small orders under 2kg are normally shipped via an international signed for postal service.
Orders over 2kg are shipped by a fully trackable courier service. Once your order has been shipped you should receive the tracking information but if you don't please feel free to contact us on [email protected]
All deliveries require a signature on receipt.
Delivery charges are listed in your shopping basket and updated as you shop.
If you have special requirements or any questions please feel free to email us on [email protected] We are normally very quick to respond.